FAQ

Our collection focuses on premium, durable kitchen essentials designed for both professional chefs and discerning home cooks. From our signature Dutch ovens to precision bar tools, each item is selected for its craftsmanship and ability to elevate culinary experiences. We specialize in heirloom-quality pieces that combine functionality with timeless design.

Our chef’s knives range from versatile all-purpose blades to specialized cleavers and boning knives. Consider your primary cooking style: general meal preparation benefits from our classic chef’s knives, while bread knives are essential for artisanal bakers. For personalized recommendations, email our culinary advisors at [email protected].

Absolutely. Our Bar Tools and Cocktail Glasses selection meets professional mixology standards while maintaining the elegant aesthetic perfect for home entertaining. Many of our tools are used in top cocktail bars worldwide, offering both durability and refined presentation.

During checkout, simply select “Create Account” after entering your email address. You’ll receive a verification email to complete setup. Account benefits include order tracking, wish lists, and faster future checkouts.

We process orders quickly to ensure prompt delivery. If you need to modify an order placed within the last hour, email [email protected] immediately with your order number. While we can’t guarantee changes, we’ll make every effort to accommodate your request.

We accept Visa, MasterCard, JCB, and PayPal for secure transactions. All payments are processed through our encrypted checkout system to ensure your financial information remains protected.

We offer two premium shipping services:
Standard Shipping ($12.95): Via DHL or FedEx, delivering in 10-15 days after dispatch
Free Shipping: For orders over $50 via EMS, delivering in 15-25 days after dispatch
All orders are carefully packaged in Philadelphia and processed within 1-2 business days.

Yes, we ship worldwide except for certain Asian and remote regions. International customers are responsible for any applicable customs duties or taxes, which will be calculated by your local authorities upon arrival.

You’ll receive a tracking number via email once your order ships. Click the tracking link or enter the number on the carrier’s website (DHL, FedEx, or EMS) to follow your package’s journey from our Philadelphia headquarters to your kitchen.

We stand behind our premium kitchenware with a 15-day return policy from delivery date. Items must be unused, in original packaging with all tags attached. Please email [email protected] to initiate a return and receive our Philadelphia return address.

Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error. We recommend using a trackable shipping method and retaining your receipt until the return is processed.

Once we receive and inspect your return, refunds are processed within 5 business days and typically appear in your account within 7-10 business days, depending on your financial institution.

Our signature pieces require gentle hand washing with mild detergent—avoid abrasive cleaners. For stubborn food residue, soak in warm water before cleaning. Season bare cast iron items regularly with food-grade mineral oil to maintain their non-stick properties.

Hand wash knives immediately after use and dry thoroughly. Store in a knife block or on a magnetic strip—never loose in drawers. We recommend professional sharpening annually, or more frequently for heavy users.

While our premium glassware is dishwasher safe for convenience, hand washing preserves their clarity and longevity. Avoid extreme temperature changes to prevent thermal shock.